Question: Can I track my order? How to track?
Answer: Once your order is shipped, you will receive an email with tracking details. Multiple shipments will result in multiple notifications. Please track your package at https://www.17track.net using your order number, email address or phone number.
Q: How long does delivery usually take?
Answer: Typically, delivery takes about 1~2 weeks. Delivery may be delayed due to extreme weather, increased flight demand during Christmas, etc.
Q: Which countries can be delivered to?
Answer: We offer global delivery services, but please note that delivery to war zones and South Africa will be more difficult due to tracking restrictions after leaving China.
Q: How much is the shipping cost?
Answer: Free shipping for orders over $50.
Q: Will my orders be shipped separately or together?
Answer: Orders placed on the same day through the same delivery platform will be shipped together.
Q: Do I need to pick up the package?
Answer: In some cases, the package may need to be picked up at the post office. Otherwise, the package will be delivered to your door.
Q: When will the refund be credited to my account?
Answer: The refund will be processed to the original account within three business days. Please follow your account for the latest information.
Q: Can I cancel the order if I change my mind?
Answer: Yes, the order can be canceled before it is shipped